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Terms of Service

Last updated: March 1, 2026

These Terms of Service (“Terms”) govern your access to and use of Conxmed (“the Platform”), operated by Conxmed Inc. (“we,” “us,” or “our”). By creating an account or using our services, you agree to be bound by these Terms.

1. Services Overview

Conxmed provides a digital platform connecting healthcare providers, radiologists, hospitals, and patients for:

  • Teleradiology — remote radiology interpretation and reporting services connecting Southeast Asian hospitals with Korean medical specialists.
  • Medical Tourism — AI-powered matching of patients with Korean clinics based on treatment needs, preferences, and clinical requirements.
  • AI Triage — automated urgency classification of radiology cases to assist clinical decision-making (not a substitute for professional medical judgment).
  • DICOM Image Management — secure upload, storage, and sharing of medical imaging files.

2. Eligibility & Account Registration

To use the Platform, you must be at least 18 years of age and capable of entering into legally binding agreements. Healthcare professionals must hold valid licenses in their respective jurisdictions.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.

3. User Roles & Responsibilities

Hospitals & Clinics

Hospital accounts may upload DICOM images and patient data. You warrant that you have obtained all necessary patient consents and that data sharing complies with applicable local healthcare regulations.

Doctors & Radiologists

Doctor accounts are assigned radiology cases for review and reporting. Reports generated through the Platform constitute professional medical opinions and must meet applicable standards of care.

Patients

Patient accounts may submit tourism inquiries, view matched clinics, and communicate with healthcare providers. Patients acknowledge that Conxmed facilitates connections but does not directly provide medical treatment.

4. Medical Disclaimer

Conxmed is a technology platform facilitating healthcare communication and coordination. The Platform does not provide medical advice, diagnoses, or treatment. AI-generated triage classifications and clinic recommendations are decision-support tools and should not replace professional clinical judgment.

5. Acceptable Use

You agree not to:

  • Upload false, misleading, or unauthorized patient data.
  • Use the Platform for any unlawful purpose or in violation of healthcare regulations.
  • Attempt to access other users’ accounts, data, or communications without authorization.
  • Interfere with or disrupt the Platform’s infrastructure or security measures.
  • Reverse-engineer, decompile, or attempt to extract source code from the Platform.

6. Data & Privacy

Our collection and use of personal and medical data is governed by our Privacy Policy. By using the Platform, you consent to data practices described therein.

7. Intellectual Property

All content, trademarks, software, and materials on the Platform are owned by or licensed to Conxmed Inc. You retain ownership of data you upload but grant us a limited license to process, store, and transmit it as necessary to provide our services.

8. Limitation of Liability

To the maximum extent permitted by law, Conxmed Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Conxmed Inc., its affiliates, officers, and employees from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

10. Termination

We may suspend or terminate your account at any time for violation of these Terms or applicable laws. Upon termination, your right to access the Platform ceases immediately. We will retain medical records as required by applicable regulations.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to conflict-of-law principles. Disputes shall be submitted to the exclusive jurisdiction of the courts of Seoul, Republic of Korea.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-platform notification at least 30 days before taking effect. Continued use of the Platform after changes constitutes acceptance.

13. Contact

Questions about these Terms? Contact us at [email protected].