Help & FAQ
Find answers to common questions and learn how to get the most out of Conxmed.
Getting Started by Role
Hospitals & Clinics
- Register with a hospital account to upload DICOM studies.
- Submit cases for AI triage and radiologist review.
- Track case progress from upload through report delivery.
- Communicate directly with assigned radiologists.
Doctors & Radiologists
- Cases are assigned to you based on specialty and capacity.
- Review DICOM images and submit radiology reports.
- Use the worklist to manage queued and in-review cases.
- Communicate with referring hospitals via secure messaging.
Patients
- Submit medical tourism inquiries with your treatment needs.
- Receive AI-powered clinic recommendations matched to your case.
- Compare clinics side by side for informed decisions.
- Message healthcare providers directly through the platform.
Administrators
- Manage all platform users and assign roles.
- Use Smart Assignment to batch-assign cases to doctors.
- Monitor platform analytics and SLA compliance.
- Oversee all radiology cases and tourism inquiries.
Frequently Asked Questions
What is Conxmed?▾
Conxmed is a digital healthcare platform connecting Southeast Asian hospitals and patients with Korean medical expertise. We offer teleradiology services (remote radiology interpretation), medical tourism facilitation (AI-powered clinic matching), and DICOM image management — all in a single, HIPAA-compliant platform.
How does the AI triage system work?▾
When a radiology case is uploaded, our AI triage system automatically classifies its urgency level (critical, urgent, or routine) based on the clinical information provided. This helps prioritize cases so critical findings are reviewed first. The AI classification is a decision-support tool — final clinical judgment is always made by a licensed radiologist.
How are clinics matched to my tourism inquiry?▾
Our AI recommendation engine scores clinics based on four factors: specialty match (40%), clinic rating (25%), keyword relevance (20%), and location preference (15%). You can review matched clinics, compare them side by side, and communicate with your preferred choice through the platform.
Is my medical data secure?▾
Yes. Conxmed is HIPAA compliant with end-to-end encryption (TLS 1.2+ in transit, AES-256 at rest), row-level database security, and strict role-based access controls. See our HIPAA Compliance page for full details.
What languages does the platform support?▾
Conxmed supports English (EN), Thai (TH), and Vietnamese (VI). You can set your preferred language during registration or change it in your profile settings.
How long does a radiology report take?▾
Report turnaround depends on case urgency. Critical cases are prioritized for immediate review. On average, routine cases are reported within 24 hours. You can track the status of your cases in real time through the dashboard.
What file formats are supported for imaging?▾
We support DICOM 3.0 standard files, which is the universal format for medical imaging. DICOM files from any compliant modality (CT, MRI, X-ray, Ultrasound, etc.) can be uploaded through our secure uploader.
Can I delete my account?▾
Yes. Contact us at [email protected] to request account deletion. Note that medical records may be retained for the legally required retention period (typically 10 years) even after account deletion, in compliance with healthcare regulations.
Need More Help?
In-Platform Messaging
Use the dashboard messaging system to contact your healthcare team directly.
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